• 汇报对象：Team Manager/Regional Manager
• 下属人数：0人
• 所属行业： 银行
• 所属部门：Cash Management
• 企业性质：外商独资·外企办事处
• 企业规模：10000人以上

Job Description:
- To direct, lead and manage a team of Client Service Managers in implementing the client service proposition that PCM clients recognise as the bank and PCM’s commitment to the importance and value of the PCM relationship. The person is also required to contribute to the establishment of the strategic direction for consistent delivery of top quality and market leading Client Service functions and the deployment of such as regional/global client service proposition to regional/global clients.
- Additionally, the end-to-end client fulfillment model is to be enhanced with internal initiatives and customer feedback. Deliver service in compliance with group and regulatory requirements.
- The job holder is the focal point of contact for relationship enhancement of PCM customers who are GB customers that generate the most PCM income to the Bank. The cash management solutions of such customers cover multiple geographies and are complex. They require responsive and well-orchestrated Client Service proposition from PCM.
- Manages a Client Service team that handles the day to day enquiries, service needs and support.
- Provides regional client service proposition to customers. Ensures client satisfaction. Leads and works with other areas of the Bank on the crafting and provision of service.
- Cross sells products and delivers service solutions that meet customers’ needs. Obtains feedback from customers on service improvement and for external polls and internal surveys.
- Enhances customer relationship by working closely with RMs in managing client expectation, conducting annual account planning and service reviews with customers.

Qualifications:
-To be successful in the role, you should meet the following requirements:
- Minimum of 8 years working in PCM
- In-depth knowledge of industry standards related to all Cash Management products and services.
- Experience with or knowledge of local regulatory requirements related to Anti-Money Laundering.
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Proven ability to deliver creative and flexible customer solutions.
- Ability to understand a customer’s business and the fundamentals of running a business
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Ability to interact with business customers at all levels
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent time management, planning and organization skills
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
- Strong analytical, problem-solving, technical
- Experience in driving team and individual performance to achieve customer and financial targets
- Strong leadership and team motivational skills
- Proven coaching and performance management skills
- Experience of working in an International Global Banking environment
- Broad based knowledge of the Group companies
- Bachelor’s degree in business, related field or equivalent work experience.
 

• 学历要求：本科或以上
• 性别要求：不限
• 语言要求：英语 + 普通话
• 专业要求：不限
• 年龄要求：30-45
• 工作年限：8年以上

• 职位年薪：40-70万