基本信息：

汇报对象：区域经理
下属人数：20人
所属行业：百货/批发/零售
所属部门：销售部
企业性质：外商独资·外企办事处
企业规模：10000人以上

职位描述：

岗位职责：
- 带领团队完成销量，达到营业目标

- 维护品牌形象
* 遵守公司服务准则
* 有效处理基本的顾客投诉
* 良好的销售技巧（熟悉产品知识，阐述货品特点优点，能续销）
* 乐于帮助顾客，行为耐心有礼
* 和社会各界，包括合作伙伴，业主，高层人士，重要顾客，保持良好联系

- 管理店铺员工
* 招聘，培训新员工
* 制定员工的销售指标，分配工作及工作时间表
* 管理绩效，激励，评估员工，包括以下项目：
a) 每月和全年的营业额
b) 折扣率
c) 产品销售指标
d) 商品组合
e) 维护客户管理系统，发展新VIP会员
* 解决员工冲突
英语流利者优先
任职资格：
General Role

To manage all aspects of the ** boutique in line with the commercial strategy approved by the management, and always within ** standards of image and services worldwide.

• Achieves sales targets and profitability goals
• Controls expenses and inventory shortage
• Assumes leadership role through effective communication and awareness of staff morale and development
• Strengthens retention by emphasizing awareness of people and career development
• Ensures consistent high standards of customer service through on-going effective staff training
• Responds to customers inquiries and resolves customer issues in timely and appropriate manner
• Gathers and provides customer feedback on products to management team

Major Responsibilities:

1. Profit and Loss Management
• Plans the development of sales in your boutique
• Builds up the annual budget, keeps track of all foreseeable sales and expenses
• Achieves net profitability in line within the agreed budget
• Prepares weekly sales summary and monthly reports

2. Sales Management
• Ensures that all clients are properly served
• Develops a selling strategy based on market trends, sales objectives and inventory control
• Implements this strategy with a quality and customer-service oriented sales policy
• Ensures that all the sales team fully understands the selling strategy and applies it
• Prepares sales budget every 6 months

3. Buying
• Implements a proper buying strategy, based on the specificity of your boutique (demand, inventory and sales objectives)
4. Inventory
• Manages inventories in a pro-active way in order to increase the sales and keep a financially healthy stock level
• Be fully aware of the inventory of all product lines at all times, anticipating stock build-up and shortages, and maintaining reasonable levels as much as possible
• Optimizes sales in the boutique by ensuring that needed stock is available, regularly reordering

5. Merchandising
• Trains the sales team to develop proper merchandising skills
• Maintains shop display and environment with company set standard of daily operation

6. Customer Service
• Ensures that each member of the sales team provides an excellent service to each individual entering the boutique, in line with **’ standards of customer service
• Develops sales and goodwill through proper service to all clients
• Always be present and back-up your team in case of conflicts

7. Team Management
• Motivates your sales team to serve all clients in excellent standards
• Employs and retains high quality staff, at the right compensation level
• Keep track of each individual performance, defining tasks and setting goals
• Ensures that the team receives proper training regularly in order to develop customer service, product knowledge and selling skills
• Oversees and ensures all leaves taken are in line with company policies and procedures while all untaken annual leaves are properly managed
• Creates a sense of team spirit, discipline and mutual respect, as well as dedication and loyalty to the company
• Ensures that everyone on the team receives proper support in order to achieve their full potential

8. Sales Administration
• Ensures that procedures and systems are clearly understood, run smoothly and comply with the ever-changing needs of the sales activities
• Ensures that all sales activities are properly processed according to the company’s procedures
• Processes proper sales reporting according to the company’s procedures

9. Communications
• Assists the Marketing Team to implement any communication activities in relations with your boutique
• Proposes to the Marketing Team all communication activities which could help achieve the sales objectives of your boutique
• Be at all times a proper “ambassador” for ** with all visitors of the boutique, and to ensure that each member of the sales team also acts as an “ambassador” of the brand

10. Property Management
• Keeps up the ** boutique in excellent states at all times
• Ensures proper maintenance and renovation works, in line with the agreed budget
• Aware of the neighboring property market and to inform your supervisor of any opportunities

Requirements & Capabilities:
• Tertiary educated with at least 5 years of relevant management experience in high-end fashion, luxury industry or in similar capacity
• Strong business sales sense with solid analytical skills
• Ability to lead and drive performance and customer service
• Good customer relationship management skills
• Excellent spoken and written English and Chinese. French or Japanese is a plus
• Must be a good team player, pleasant, service oriented and self motivated
• Strong leadership, interpersonal and communication skills
• Hands on computer knowledge of MS office

岗位要求：

学历要求：全日制统招本科
性别要求：不限
语言要求：英语 + 普通话
专业要求：不限
年龄要求：30-45
工作年限：8年以上

薪酬福利：

职位年薪：40-55万

中国沃锐

为客户提供更好的中高端人才招聘服务

集团人力资源总监

Senior Client Service Manager

店铺经理Store Manager

集团生产中心总经理

资材部长

品质部长

生产部长

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